Frequently Asked Questions
Everything you need to know about your next cute haul.
How long does shipping take for my kawaii goodies?
Standard shipping typically takes 7-15 business days as many of our unique items are sourced directly from overseas creators. You will receive a tracking number via email as soon as your package sets sail!
What is your return policy?
We want you to love your look! If you aren't 100% satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or store credit.
How do I know which size to choose?
Since we curate fashion from various international labels, sizing can vary. We provide a detailed size chart on every product page with measurements in both centimeters and inches to help you find the perfect fit.
Are your products ethically sourced?
Yes! We partner exclusively with manufacturers who adhere to fair labor practices and prioritize high-quality, durable materials to ensure your fashion pieces last for seasons to come.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or change my order?
Orders are processed quickly to get them to you faster. If you need to make a change, please contact our support team within 12 hours of placing your order, and we will do our best to assist you.